Frequently asked questions
How can I track my order?
Once your order ships, you'll receive a confirmation email with your tracking number and link. You can also check your order status by logging into your account on our website.
Can I modify or cancel my order after placing it?
We process orders quickly to ensure fast delivery. Please email us immediately atinfo@grandeurprint.comwith your order number. If your order hasn't entered the packing stage, we may be able to help. We cannot guarantee changes once order preparation has begun.
Do you ship internationally?
Currently, we only ship within the United States.
What should I do if I receive a damaged item?
Contact us within 7 days of delivery atinfo@grandeurprint.comwith your order number and clear photos/video of the damage. Our team will promptly guide you through the resolution process.
How long do refunds take?
After we receive and inspect your return (if required), we process refunds within 5-10 business days. Your bank may need additional time to post the refund to your account.
How do I care for my furniture?
Use a soft, dry cloth for regular dusting. For specific materials (wood, fabric, etc.), refer to the care instructions included with your product.
What's the best way to contact customer service?
Email us atinfo@grandeurprint.comfor the fastest response. We reply to all inquiries within 24 hours during business days (Monday-Friday).
Where can I find your company policies?
All our policies - including Privacy Policy, Terms of Service, and Shipping Policy - are linked in the website footer.
NEED HELIP?
Contact us
Phone number: +1 475-212-0419
Email: info@grandeurprint.com
Service Hours: Monday - Friday, 9:00 AM - 5:00 PM EST
Physical address: 2918 Magnolia Trace, Tarpon Springs FL 34688, United States